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Our Reservation Policy:
Deposit:
The 30% deposit is non-refundable, however, the Hero has the right to refuse to attend an event and/or cancel at anytime and for any reason. If this is the case, the deposit will be fully refunded, with two exceptions.
EXCEPTIONS:
1. The characters cannot perform in the rain. if it is raining at the location of the event and an indoor alternative location is not available, the characters may cancel and will not refund the deposit. In addition, full payment will be expected if any character shows up and it is raining and there is no alternative dry location available. Please have a back up indoor location available in case of rain!
2. The Hero may also cancel and not refund the deposit during June - September (SEE BELOW), if there is no available cooled indoor location for the Hero to use to make his appearance.
Remaining Balance:
The remaining balance should be paid on the day of the event at some point before the characters leave the event.
Cancellation:
The 30% deposit is non-refundable, however, you may cancel the visit up to 48 hours before the event and be entitled for a refund of any portion already paid above the 30% deposit amount. Cancellations made within 48 hours of an event will require a payment of 50% of the total cost of the visit if made between 24- 48 hours before the event. Cancellations made within 24 hours of the event will still require a full 100% payment of the total cost of the visit.
Rain:
Please have an alternative indoor location for our characters in case of rain. If it is raining when our characters arrive and there is no alternative location, our characters will not be able to attend but full payment for the visit will still be required.
June - August:
There is a reason why Batman sticks to fighting crime at night; it's nice and cool! :) The Hero's costume is heavy, black, and non-breathable, which makes it very difficult to wear at just about any day temperature, let alone summer heat. During these months, for the safety of the actor, the Hero will ONLY make appearances at events that have a cooled indoor space and will NOT perform outdoors, unless that particular day happens to be cooler (under 75 degrees F) OR the event is in the evening (after 5pm). When planning an event, an indoor area should be available for the appearance with the possibility of going outdoors if the temperature is below 75 degrees F that day.
Deposit:
The 30% deposit is non-refundable, however, the Hero has the right to refuse to attend an event and/or cancel at anytime and for any reason. If this is the case, the deposit will be fully refunded, with two exceptions.
EXCEPTIONS:
1. The characters cannot perform in the rain. if it is raining at the location of the event and an indoor alternative location is not available, the characters may cancel and will not refund the deposit. In addition, full payment will be expected if any character shows up and it is raining and there is no alternative dry location available. Please have a back up indoor location available in case of rain!
2. The Hero may also cancel and not refund the deposit during June - September (SEE BELOW), if there is no available cooled indoor location for the Hero to use to make his appearance.
Remaining Balance:
The remaining balance should be paid on the day of the event at some point before the characters leave the event.
Cancellation:
The 30% deposit is non-refundable, however, you may cancel the visit up to 48 hours before the event and be entitled for a refund of any portion already paid above the 30% deposit amount. Cancellations made within 48 hours of an event will require a payment of 50% of the total cost of the visit if made between 24- 48 hours before the event. Cancellations made within 24 hours of the event will still require a full 100% payment of the total cost of the visit.
Rain:
Please have an alternative indoor location for our characters in case of rain. If it is raining when our characters arrive and there is no alternative location, our characters will not be able to attend but full payment for the visit will still be required.
June - August:
There is a reason why Batman sticks to fighting crime at night; it's nice and cool! :) The Hero's costume is heavy, black, and non-breathable, which makes it very difficult to wear at just about any day temperature, let alone summer heat. During these months, for the safety of the actor, the Hero will ONLY make appearances at events that have a cooled indoor space and will NOT perform outdoors, unless that particular day happens to be cooler (under 75 degrees F) OR the event is in the evening (after 5pm). When planning an event, an indoor area should be available for the appearance with the possibility of going outdoors if the temperature is below 75 degrees F that day.
